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What is it?

Create a new sender email with your personalised domain to fully brand your emails. Here you can connect your marketing emails to your Komo comms and include a reply-to email to allow users to reach out to.

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How do I set it up?

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Step 1: Navigate to your Account Settings

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  • Head to your Hub then select your icon on the top right of the Komo portal.
  • Click on Account Settings followed by Custom sender domains.

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Step 2: Set up a new Domain

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  • Click on Set up a new Domain.
  • (1) Add the domain you would like to send emails from.
You must have access to this domain’s DNS records in order to verify it.

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Step 3: Verify your Domain

  • Head over to your DNS provider and add DKIM and Return-Path DNS records to verify your domain and ensure effective delivery.
  • Click on the … and then select Verify.
Once verified, the DKIM Verified and Return-Path Verified columns will change to a tick.

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Step 4: Add your sender name

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  • Click on Add to set up your sender email.
  • (1) Here is where you’ll enter an internal name.
  • (2) Using the drop-down, select the domainyou wish to use.
  • (3) Enter the email you wish to use before the domain.
  • (4) Include a from name that will appear with the email.
  • (5) Add a reply to email here for users to email when they receive your comms and have any follow-up questions.

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Step 5: Mark the sender email as Default

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  • (1) Click on the … next to the sender email.
  • (2) Select Mark as default.
Marking the sender email as default to automatically use this email for all comms created.

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FAQ

Can I have multiple sender emails?
Yes, you can have different sender emails set up. To select a different sender email when creating a communication, use the Sender info drop-down and select the email you wish to use. Do I need to mark an email as default? We do highly recommend marking one as default so this sender email will always be used when you set up a communication. This is to avoid using the incorrect email if you have multiple setups. Can I edit already created sender emails?
Yes, if you click on the … next to the email, you have the option to edit, mark/remove as default or delete. What if we require an SPF record to enable a 3rd party to send emails on behalf of our domain? SPF records are not required, provided you have DKIM and Return Path set up, which Komo requires to set up a custom email domain. If you still wish to add the SPF record, you can see how to do this here.